Refund policy

Return Policy

We want you to be happy with your order. Because our collection includes made-to-order artwork, furniture, clothing, and homeware, return eligibility varies by product type.

Clothing, furniture, and homeware

We accept returns of eligible clothing, furniture, and homeware requested within 14 days of delivery.

To qualify for a return, the item must be in the same condition in which it was received: unused, unworn, unwashed, unassembled, with any original tags attached, and in its original packaging. You will also need your order confirmation or other proof of purchase.

Made-to-order artwork

Each artwork is printed specifically for your order.

For orders delivered outside the European Union, made-to-order prints and framed artwork are final sale and cannot be returned or exchanged because of a change of mind.

If your artwork arrives damaged, defective, or incorrect, contact us within 7 days of delivery and include clear photographs of:

  • The artwork
  • The packaging
  • The shipping label
  • The damaged or incorrect area

Once the issue has been verified, we will arrange a replacement or another appropriate resolution at no additional cost.

This does not limit any rights you may have under applicable consumer-protection laws.

Starting a return

Before returning anything, contact us at christiamoxo@gmail.com with your order number and reason for the return.

If your return is accepted, we will provide instructions explaining where and how to send it. Because our products may be fulfilled from different locations, please do not return an item to the address shown on the original packaging unless we specifically instruct you to do so.

Items returned without authorization may not be accepted.

Unless an item is damaged, defective, incorrect, or applicable law requires otherwise, the customer is responsible for return shipping costs. Original shipping charges are non-refundable.

Damaged, defective, or incorrect items

Please inspect your order as soon as it arrives. If an item is damaged, defective, or different from what you ordered, contact us promptly so that we can evaluate the issue and make it right.

Please retain the item and all original packaging until your claim has been resolved.

Non-returnable items

The following items cannot be returned unless they arrive damaged, defective, or incorrect:

  • Personalized or custom-made products and artworks
  • Made-to-order artwork delivered outside the European Union
  • Items that have been worn, washed, used, assembled, altered, or damaged after delivery
  • Items without their original packaging or tags
  • Gift cards
  • Final-sale items, where permitted by law

Please contact us before purchasing if you have questions about whether a particular product is eligible for return.

Exchanges

We do not process direct exchanges.

The fastest way to receive a different item, size, or colour is to request a return for the original item and place a new order once your return has been accepted.

European Union right of withdrawal

If an eligible product is delivered to a customer in the European Union, you generally have the right to withdraw from your purchase within 14 days of receiving it, without providing a reason.

The item must be returned in its original condition, with any tags and original packaging. You may be responsible for the direct cost of returning the item unless it is damaged, defective, incorrect, or we have agreed to cover those costs.

The right of withdrawal does not apply to goods made to your individual specifications or clearly personalized, along with any other exceptions established by applicable law.

Your statutory rights relating to faulty or non-conforming goods remain unaffected. Shopify also notes that EU refund timing and withdrawal requirements differ from a voluntary store return policy. Shopify guidance

Refunds

We will notify you once your return has been received and inspected and let you know whether the refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow up to 10 business days for the refund to appear after it has been processed. Your bank or card provider may require additional processing time.

If more than 15 business days have passed since your refund was approved, contact us at christiamoxo@gmail.com.